Słowa kluczowe
innowacje
nowe technologie
roboty
Internet
turystyka
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Abstrakt
Turystyka jest branżą, która opiera się głównie na informacjach uzyskiwanych dzięki ocenie zarówno produktu, jak i usługi turystycznej. W ciągu ostatnich lat zaobserwowano istotne zmiany w tej gałęzi gospodarki, polegające na szybkim wzroście wykorzystania nowych technologii, takich jak Internet i media społecznościowe. Zmieniły one sposób funkcjonowania rynku usług turystycznych. Dlatego niezwykle istotne jest podjęcie próby prognozy dotyczącej zmian, które mogą pojawić się w branży turystycznej. Na podstawie literatury przedmiotu w artykule przedstawiono możliwości, jakie otwiera przed przedsiębiorstwami turystycznymi wykorzystanie robotów, które mogą się przyczynić do poprawy jakości usług świadczonych przez te przedsiębiorstwa. Stwierdzono, że istnieje potrzeba kontynuacji badań w tym zakresie, gdyż mogą one stworzyć nowe możliwości dla przedsiębiorców.
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