Model kompetencyjny w sektorze usług turystycznych – implikacje dla zarządzania zasobami ludzkimi
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model kompetencyjny
hotelarstwo
turystyka
zarządzanie zasobami ludzkimi

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FriedmanBA. (2019). Model kompetencyjny w sektorze usług turystycznych – implikacje dla zarządzania zasobami ludzkimi. Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej W Tarnowie, 43(3), 101-116. https://doi.org/10.25944/znmwse.2019.03.101116

Abstrakt

W artykule poruszono problem wpływu modelowania kompetencji w branżach: hotelarskiej, turystycznej i eventowej, na zarządzanie zasobami ludzkimi na poziomie organizacji i jej pracowników. Aby zwiększyć efektywność organizacyjną, modele kompetencji muszą wyraźnie określać umiejętności i możliwości w zakresie kluczowych zadań, łączyć się z ogólną strategią organizacyjną i dostosowywać zarządzanie zasobami ludzkimi do celów biznesowych. W artykule przedstawiono kompleksowy model kompetencyjny dla branż: hotelarskiej, turystycznej i eventowej, opracowany przez Urząd ds. Zatrudnienia i Szkoleń działający przy Departamencie Pracy USA. Model ten pozwala regulować działania związane z rekrutacją, selekcją, szkoleniem i rozwojem nowych pracowników, zarządzaniem ich efektywnością, nagradzaniem, planowaniem rozwoju zasobów ludzkich, a nawet przechodzeniem na emeryturę osób zatrudnionych w wymienionych branżach. Wskazano ograniczenia tego modelu i podano propozycje dalszych badań w tym zakresie.

https://doi.org/10.25944/znmwse.2019.03.101116
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