Słowa kluczowe
hotelarstwo
turystyka
zarządzanie zasobami ludzkimi
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Abstrakt
W artykule poruszono problem wpływu modelowania kompetencji w branżach: hotelarskiej, turystycznej i eventowej, na zarządzanie zasobami ludzkimi na poziomie organizacji i jej pracowników. Aby zwiększyć efektywność organizacyjną, modele kompetencji muszą wyraźnie określać umiejętności i możliwości w zakresie kluczowych zadań, łączyć się z ogólną strategią organizacyjną i dostosowywać zarządzanie zasobami ludzkimi do celów biznesowych. W artykule przedstawiono kompleksowy model kompetencyjny dla branż: hotelarskiej, turystycznej i eventowej, opracowany przez Urząd ds. Zatrudnienia i Szkoleń działający przy Departamencie Pracy USA. Model ten pozwala regulować działania związane z rekrutacją, selekcją, szkoleniem i rozwojem nowych pracowników, zarządzaniem ich efektywnością, nagradzaniem, planowaniem rozwoju zasobów ludzkich, a nawet przechodzeniem na emeryturę osób zatrudnionych w wymienionych branżach. Wskazano ograniczenia tego modelu i podano propozycje dalszych badań w tym zakresie.
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