Słowa kluczowe
e-administracja samorządowa
zarządzanie cyfrowe
zarządzanie stronami internetowymi
rada gminy
Jak cytować
Abstrakt
Większość badań na temat stron internetowych lokalnej administracji publicznej można znaleźć w obszarze e-administracji, gdzie modele opracowane dla zarządzania oraz oceny tych stron składają się z wymiarów opartych o kryteria o charakterze technicznym i technologicznym, takie jak dostępność, nawigacja, przydatność, aspekty decydujące o jej funkcjonalności i jakości. Jednakże pozostawiły one na dalszym miejscu analizę wymiarów związanych z zarządzaniem organizacjami publicznymi, takich jak przejrzystość, sieć relacji, kapitał ludzki, odpowiedzialność społeczna i środowiskowa, aspekty, które są akcentowane w teoriach kapitału intelektualnego. W tym obszarze strony internetowe uważa się za narzędzia strategiczne zarządzania wiedzą, niemniej bardzo niewiele jest modeli zarządzania i oceny stron internetowych opartych na teoriach zarządzania wiedzą oraz kapitałem intelektualnym, te zaś, które istnieją, dotyczą głównie obszaru biznesu. W związku z tym niniejszy artykuł ma na celu zaproponowanie modelu kapitału intelektualnego do zarządzania treściami samorządowych stron internetowych, ponieważ literatura pozostawia taką możliwość otwartą. Wymiary kapitału cyfrowego uważane za relewantne przy opracowywaniu stron internetowych samorządów to: e-kapitał usług, demokratyczny, relacyjny i organizacyjny.
Bibliografia
Arslan, A. (2008). Assessment of the Turkish local e-governments: An empirical study. International Journal of Human Sciences, 5 (2), 1–20.
Zobacz w Google Scholar
Bailoa, S. (2007). Capital intelectual e território: Um estudo de caso. Uma análise às páginas de Internet das câmaras municipais portuguesas. Tese de mestrado. Évora: Universidade de Évora.
Zobacz w Google Scholar
Bailoa, S. (2014). Modelo organizacional de capital intelectual para gestão de portais autárquicos: Um referencial para as autarquias portuguesas. Tese de doutoramento. Évora: Universidade de Évora.
Zobacz w Google Scholar
Bailoa, S. (2015). Analyzing digital capital of Portuguese local governments websites. Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie (The Małopolska School of Economics in Tarnów Research Papers Collection), 28 (4), 27–45.
Zobacz w Google Scholar
Batlle-Montserrat, J., Calderón, R., López, J. (2009). Local e-government bench-learning survey: Final report of the Eurocities Working Group. Brussels: Eurocities [online, accessed: 2017-01-09]. Retrieved from: http://www.smartcities.info/files/Local_e_Government_benchlearning_survey2009.pdf.
Zobacz w Google Scholar
Baum, C., Di Maio, A. (2000). Gartner’s four phases of e-government model. Gartner Group [online, accessed: 2017-01-09]. Retrieved from: http://www.gartner.com.
Zobacz w Google Scholar
Callén, Y., Molinero, C., Cinca, C. (2001). An approach to the measurement of intangible assets in dot com based on web metrics and financial information. Discussion Papers in Accounting and Finance. No. AF01-5. Southampton: University of Southampton. ISSN 13563548.
Zobacz w Google Scholar
Carrizales, T., Melitski, J., Manoharan, A., Holzer, M. (2011). E-governance approaches at the local level: A case study in best practice. International Journal of Public Administration, 34 (14), 935–945.
Zobacz w Google Scholar
Carvalho, R., Ferreira, M. (2007). Impact analysis of Intranets and portals on organizational capital: Exploratory research on Brazilian organizations. In: L. A. Joia (ed.). Strategies for information technology and intellectual capital: Challenges and opportunities (pp. 215–230). Hershey, PA: Information Science Reference. ISBN 9781599040820.
Zobacz w Google Scholar
Chen, S. (2011). Exploring digital capital of automated cargo clearance business websites. Expert Systems with Applications, 38 (4), 3590–3599.
Zobacz w Google Scholar
Cinca, C., Molinero, C., Queiroz, A. (2001). An approach to the measurement of intangible assets in public sector using scaling techniques. Discussion Papers in Accounting and Finance. No. AF01-4. Southampton: University of Southampton. ISSN 13563548.
Zobacz w Google Scholar
Coursey, D., Norris, D. (2008). Models of e-government: Are they correct? An empirical assessment. New perspectives on e-government. Public Administration Review, 68 (3), 523–536.
Zobacz w Google Scholar
Deloitte & Eurocities (2005). eCitizenship for all: European benchmark report 2004. Brussels: Eurocities; Rotterdam: Deloitte.
Zobacz w Google Scholar
Edvinsson, L., Dvir, R., Roth, N., Pasher, E. (2004). Innovations: the new unit of analysis in the knowledge era: The quest and context for innovation efficiency and management of IC. Journal of Intellectual Capital, 5 (1), 40–58.
Zobacz w Google Scholar
Esteves, J. (2005). Análisis del gobierno electrónico municipal en España. IE Working Paper. WPE05-32. Madrid: Instituto de Empresa.
Zobacz w Google Scholar
Fan, Q. (2011). An evaluation analysis of e-government development by local authorities in Australia. International Journal of Public Administration, 34 (14), 926–934.
Zobacz w Google Scholar
Gholamian, M., Akhavan P., Moahmmadipoor, F., Namvar, M. (2010). Prioritization structural capital indicators in Iranian e-business. In: Management International Conference (MIC2010), 24–27 November 2010, Ankara, Turkey (pp. 297–309) [online, accessed: 2017-01-09]. Retrieved from SSRN: https://ssrn.com/abstract=2186731.
Zobacz w Google Scholar
Goldberg, J. (2009). State of Texas municipal web sites: A description of website attributes and features of municipalities with populations between 50,000–125,000. Applied Research Projects, Texas State University-San Marcos. Paper 307 [online, accessed: 2017-01-09]. Retrieved from: https://digital.library.txstate.edu/handle/10877/3482.
Zobacz w Google Scholar
Gouveia, L. (2004). Local e-government: A governação digital na autarquia. Colecção inovação e governação nas autarquias. Porto: Sociedade Portuguesa de Inovação. ISBN 9728589417.
Zobacz w Google Scholar
Holzer, M., Kim, S. (2004). Digital governance in municipalities worldwide: An assessment of municipal web sites throughout the world—2003. Newark: National Center for Public Performance. ISBN 0942942035.
Zobacz w Google Scholar
Holzer, M., Kim, S. (2006). Digital governance in municipalities worldwide (2005): A longitudinal assessment of municipal websites throughout the world. Newark: National Center for Public Performance. ISBN 094294206X.
Zobacz w Google Scholar
Holzer, M., Kim, S. (2008). Digital governance in municipalities worldwide (2007): A longitudinal assessment of municipal websites throughout the world. Newark: National Center for Public Performance. ISBN 9780942942088.
Zobacz w Google Scholar
Holzer, M., Manoharan, A. (2012). Digital governance in municipalities worldwide (2011–12): Fifth global e-governance survey: A longitudinal assessment of municipal websites throughout the world. Newark: National Center for Public Performance. ISBN 9780942942262.
Zobacz w Google Scholar
Holzer, M., You, M., Manoharan, A. (2010). Digital governance in municipalities worldwide (2009): A longitudinal assessment of municipal websites throughout the world. Newark: National Center for Public Performance. ISBN 9780942942194.
Zobacz w Google Scholar
Joia, L. (2009). Governo eletrônico e capital intelectual nas organizações públicas. Revista de Administração Pública, 43 (6),1379–1405.
Zobacz w Google Scholar
KEeLAN (2002). Key elements for electronic local authorities’ networks. WP3: Web-scanning of local authorities’ front office on the web. D4: Report on use of Internet by local governments and best-practices (web-scanning results). The Hague.
Zobacz w Google Scholar
Komninos, N. (2007). Cidades inteligentes. Interface Administração Publica Local e Regional, Anuário, 5–9.
Zobacz w Google Scholar
Liu, C. (2008). Exploring the digital capital of mobile phone service websites by users perspectives. International Journal of Mobile Communications, 6 (4), 467–480.
Zobacz w Google Scholar
Liu, C. (2009). Developing measures and prioritizing digital capital of real estate websites. Proceeding of: 2009 WRI World Congress on Computer Science and Information Engineering, 1, 508–511.
Zobacz w Google Scholar
Liu, C. (2010). Exploring digital capital measures of hospital service websites from the user’s perspective. International Journal of Technology, Policy and Management, 10 (4), 333–342.
Zobacz w Google Scholar
Liu, C. (2013). The relationships among digital capital, service climate, and job seekers’ satisfaction on job search website users. Management Review, 32, 127–130.
Zobacz w Google Scholar
Liu, C., Chen, S. (2009). Prioritization of digital capital measures in recruiting website for the National Armed Forces. Expert Systems with Applications, 36 (5), 9415–9421.
Zobacz w Google Scholar
Liu, C., Wang, H. (2007). Developing measures of digital capital and virtual value chain construction in job websites. International Journal of Management and Enterprise Development, 4 (1), 66–81.
Zobacz w Google Scholar
Mello, G. (2009). Estudo das práticas de governance eletrônica: Instrumento de controladoria para a tomada de decisões na gestão do estados brasileiros. Tese doutorado. São Paulo: Universidade de São Paulo.
Zobacz w Google Scholar
Mello, G., Slomski, V. (2010). Índice de governança eletrônica dos estados brasileiros (2009): No âmbito do poder executivo. JISTEM Revista de Gestão da Tecnologia e Sistemas de Informação. Journal of Information Systems and Technology Management, 7 (2), 375–408.
Zobacz w Google Scholar
Mello, S., Cohen, F., Oliveira, P. (2003). Avaliação de capital intelectual das páginas web das assembleias legislativas brasileiras. Monografia apresentada ao Curso de Pós-Graduação ‘lato sensu’ do Instituto de Educação Continuada. Belo Horizonte.
Zobacz w Google Scholar
Moon, M. (2002). The evolution of e-government among municipalities: Rhetoric or reality?. Public Administration Review, 62 (4), 424–433.
Zobacz w Google Scholar
Moura, G., Dallabona, L., Fank, O., Santos, P., Varela, P. (2011). Análise das práticas de governança eletrônica de municípios do Estado de Santa Catarina. In: III Encontro de Administração da Informação. Porto Alegre / RS 15 a 17 de maio do 2011. Anais; Rio de Janeiro: ANPAD [online, accessed: 2017-01-09]. Retrieved from: http://www.anpad.org.br/diversos/trabalhos/EnADI/enadi_2011/2011_ENADI138.pdf.
Zobacz w Google Scholar
Moura, G., Kloeppel, N., Beuren, I. (2012). Práticas de governança eletrônica e eficiência na utilização das receitas: Uma análise nos estados das regiões Brasileiras. XV Simpósio de Administração da Produção, Logística e Operações Internacionais, SIMPOI 2012.
Zobacz w Google Scholar
Nacke, M., Calamari, M., Fernández Arroyo, N., Pando, D. (2012). Índice Nacional de Páginas Web Municipales 2012. Documento de Trabajo no. 101, CIPPEC, Buenos Aires, diciembre de 2012.
Zobacz w Google Scholar
Norris, D. (2003). E-government and e-democracy at the American grassroots. In: International Conference on Public Participation and Information Technologies Massachusetts Institute of Technology. Cambridge, MA, November 10–12, 2003.
Zobacz w Google Scholar
Pratas, S. (2007). Administração aberta e Internet. O caso dos municípios portugueses. Cadernos do Observatório dos Poderes Locais. No. 10, julho.
Zobacz w Google Scholar
Queiroz, A. (2003). La medición del capital intelectual en el sector público. Tese doutorado. Zaragoza: Universidad de Zaragoza. Faculdade de Ciencias Económicas y Empresariales.
Zobacz w Google Scholar
Queiroz, A., Callén, Y., Cinca, C. (2005). Reflexiones en torno a la aplicación del capital intelectual en el sector público. Revista Española de Financiación y Contabilidad, 34 (124), 211–245.
Zobacz w Google Scholar
Rover, A., Santos, P., Ferreira, M., Bernardes, M., Pinto, C., Yamaoka, E., de Paula, G., Júnior, E., Roczanski, C. (2010). Avaliação de portais e sítios governamentais no Brasil. In: A. J. Rover, F. Galindo (eds.). O Governo Eletrônico e suas múltiplas facetas (pp. 11–38). Zaragoza: Prensas Universitarias de Zaragoza. ISBN 9788415031XXX.
Zobacz w Google Scholar
Ruta, C. (2009). HR portal alignment for the creation and development of intellectual capital. The International Journal of Human Resource Management, 20 (3), 562–577.
Zobacz w Google Scholar
Santos, L., Amaral, L. (2000). A presença das câmaras municipais portuguesas na Internet. Guimarães: Grupo Algébrica em colaboração com Gávea—Observatório do Mercado de Tecnologias e Sistemas de Informação.
Zobacz w Google Scholar
Santos, L., Amaral, L. (2002). O ‘e-government’ nos municípios. Cadernos de Economia, 58, 24–35.
Zobacz w Google Scholar
Santos, L., Amaral, L. (2003). O e-government local em Portugal: Estudo da presença das câmaras municipais portuguesas na Internet em 2002. Guimarães: Gávea—Laboratório de Estudo e Desenvolvimento da Sociedade da Informação da Universidade do Minho e Cadernos Interface do Grupo Algébrica.
Zobacz w Google Scholar
Santos, L., Amaral, L. (2006). A presença na Internet das câmaras municipais portuguesas 2005. Lisboa: UMIC—Agência para a Sociedade do Conhecimento. ISBN 9789729892172.
Zobacz w Google Scholar
Santos, L., Amaral, L. (2008). Presença na Internet das câmaras municipais portuguesas em 2007: Estudo sobre local eGovernment em Portugal. Guimarães: Gávea—Laboratório de Estudo e Desenvolvimento da Sociedade da Informação. Universidade do Minho. ISBN 9789729892196.
Zobacz w Google Scholar
Santos, L., Amaral, L. (2012). Avaliação da presença na Internet das câmaras municipais portuguesas em 2009. Guimarães: Gávea—Laboratório de Estudo e Desenvolvimento da Sociedade da Informação; Universidade do Minho. ISBN 9789899801004.
Zobacz w Google Scholar
Santos, L., Amaral, L., Rodrigues, M. (2005). Avaliação da presença na Internet das câmaras municipais portuguesas em 2003. Lisboa: UMIC—Agência para a Sociedade do Conhecimento. ISBN 9729892148.
Zobacz w Google Scholar
Santos, L., Oliveira, J., Amaral, L. (2003). Método de avaliação dos web sites dos organismos da administração directa e indirecta do estado. Guimarães: Gávea—Laboratório de Estudo e Desenvolvimento da Sociedade da Informação. Universidade do Minho.
Zobacz w Google Scholar
Serrano, A., Fialho, C. (2003). Gestão do conhecimento: O novo paradigma das organizações. FCA-Editora de Informática. ISBN 9789727224845.
Zobacz w Google Scholar
Souza, F., Melo, M., Silva, M., Araujo, A. (2012). Uma avaliação das práticas de governança eletrônica das capitais brasileiras. 9º Congresso USP de Iniciação Científica em Contabilidade, São Paulo/SP 26 e 27 julho de 2012.
Zobacz w Google Scholar
Srivihok, A., Intrapairote, A. (2004). Measuring intellectual capital: Web sites analysis of Thai SMEs. Proceeding of the Fifth European Conference on Organizational Knowledge, Learning, and Capabilities. 2–3 April 2004. Innsbruck: University of Innsbruck.
Zobacz w Google Scholar
Stoica, V., Ilas, A. (2009). Romanian urban e-government: Digital services and digital democracy in 165 cities. Electronic Journal of e-Government, 7 (2), 171–182.
Zobacz w Google Scholar
Sveiby, K. E. (2000). Capital intelectual: La nueva riqueza de las empresas. Cómo medir y gestionar los activos intangibles para crear valor. Paris: Maxima Laurent du Mesnil. ISBN 8480885459.
Zobacz w Google Scholar
Tapscott, D., Ticoll, D., Lowy, A. (2000). Digital capital: Harnessing the power of business webs. Boston: Harvard Business School Press. ISBN 1578511933.
Zobacz w Google Scholar
Terra, J., Gordon, C. (2002). Portais corporativos: A revolução na gestão do conhecimento. 2ªedição. São Paulo: Negócio Editora. ISBN 8586014842.
Zobacz w Google Scholar
Torres, N. (2006). Acordo de cooperação técnico-cientifica: Projeto de pesquisa e estudo para avaliação de sítios de Internet (websites) municipais e criação do IPGEM—Índice Paulista de Desenvolvimento de Governo Eletrônico Municipal. Parceria de colaboração institucional de desenvolvimento académico. FGV (EAESP/TECGOV)/FUNDAP, Maio 2006, TECGOV.
Zobacz w Google Scholar
United Nations (2002). Benchmarking e-government: A global perspective, assessing the progress of the UN member states. United Nations DPEPA—Division for Public Economics and Public Administration and ASPA—American Society for Public Administration.
Zobacz w Google Scholar
United Nations (2003). UN global e-government survey 2003. UN Department of Economic and Social Affairs (UNDESA) and the Civic Resource Group (CRG).
Zobacz w Google Scholar
Vrabie, C. (2010). Digital governance (in Romanian municipalities) and its relation with the IT education, a longitudinal assessment of municipal web sites in Romania. No. 42, APAS Papers from Academic Public Administration Studies Archive—APAS.
Zobacz w Google Scholar
Vrabie, C. (2012). Increasing transparency in the public sector through e-governance. Doctorate Thesis (108 pp.). Ministry of Education, Research, Youth and Sports. Bucharest: National School of Political Studies and Public Administration, Faculty of Public Administration.
Zobacz w Google Scholar
Vrabie, C., Öktem, M. K. (2012). Local e-government: A comparative study of Romania and Turkey. In: Proceedings of the 20th NISPAcee Annual Conference: Public Administration East and West: Twenty Years of Development, May 23–26, 2012, Ohrid, Republic of Macedonia (FYROM) [online, accessed: 2017-01-09]. Retrieved from: https://ssrn.com/abstract=2671529.
Zobacz w Google Scholar
West, D. (2003). Urban e-government, 2003. Providence: Center for Public Policy, Brown University.
Zobacz w Google Scholar
West, D. (2004). E-government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64 (1), 15–27.
Zobacz w Google Scholar
© Copyright by Małopolska Wyższa Szkoła Ekonomiczna w Tarnowie. Artykuły są udostępniane na podstawie Creative Commons Attribution Uznanie autorstwa - Użycie niekomercyjne - Bez utworów zależnych 4.0 Licencja Międzynarodowa
